Service during work hours

I am so sick of having to leave work and go meet services people at my house. The worst though was today when they were supposed to bring the fridge door (has a tiny dent) for the second time. The first time the one they brought was dented really bad. So when the lady called I was like as long as they take the door out and make sure it isn't damaged before they call me at work and have me meet them there. She assured me it would go smoothly. So I go meet them out there at 10 a this morning and guess what they had the complete wrong door. Big waste of my time 15 minutes out there 10 minutes there while they try and figure out their challenging job of getting the right thing on the truck and checking to make sure it is right and then 15 minutes back to work. Thats 40 minutes wasted of my day not to mention the gas I wasted going over there and back and take that times two because this is the second time they have done this. So of course I had to call and let them know what I though (chew them out) and find out the person I need to talk to is gone today. So I call the builder I mean they are the reason I am having to do this in the first place. I had to meet a guy there yesterday to replace cabinets he had everything he needed it was quick at a set time so that worked out. Now I am supposed to meet Direct TV out there between 9-1 I told them I couldn't afford to sit and wait for them to get there so I convinced them to call me 30 min before they were going to come and it is a good thing cause it is almost 12 and they have yet to call. Hopefully this afternoon goes smoothly with Direct TV otherwise I am going to blow up. Customer service at its best once again.